This Privacy Policy explains how LOD — Live On Demand ("LOD", "we") collects, uses, discloses and safeguards personal information, in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable Ontario law.
1. Information we collect
- Information you provide in forms: name, email, country, platform and handle, content category, experience, availability, goals and support needs.
- Partner and contact inquiries: name, email, organization and message.
- Basic technical data (e.g., browser type, pages visited) for security and site operation.
2. Why we collect it
Creator accounts store your display name, TikTok handle, country and biography. Sign-in services process your email and credentials; passwords are not visible to LOD administrators. Profiles are private to you and authorized administrators. We also store account review decisions and source-attributed ranking observations. Account registration is not network acceptance.
- To review creator applications and communicate with applicants.
- To respond to partner and contact inquiries.
- To operate, secure and improve the website.
3. Consent
We collect personal information with your consent, which you give by submitting a form. You may withdraw consent at any time by contacting us, subject to legal or contractual restrictions.
4. Disclosure
We do not sell personal information. We share it only with service providers that host our website, database and email (under confidentiality obligations), or where required by law. Some providers may store data outside Canada, where it may be subject to local laws.
5. Retention
We keep application and inquiry information only as long as needed for the purposes above, generally no longer than 24 months after last contact, unless a longer period is required by law.
6. Safeguards
We use administrative, technical and physical safeguards appropriate to the sensitivity of the information, including access controls and encrypted connections.
7. Your rights
You may request access to, or correction of, your personal information. You may also complain to the Office of the Privacy Commissioner of Canada.
8. Contact
Privacy questions can be sent through our contact page, addressed to our Privacy Officer.